Privacy Policy

WE ARE COMMITTED TO PROTECTING INDIVIDUAL PRIVACY AND SECURING THE PERSONAL INFORMATION MADE AVAILABLE TO US WHEN YOU VISIT WWW. MIELEDORO.COM.AU (THE “WEBSITE”).

THIS PRIVACY POLICY DESCRIBES OUR PRACTICES IN CONNECTION WITH INFORMATION WE COLLECT THROUGH THE WEBSITE. PLEASE READ THIS POLICY BEFORE VISITING THE WEBSITE OR BEFORE PROVIDING ANY PERSONAL INFORMATION TO US. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU SHOULD IMMEDIATELY DISCONTINUE ANY USE OF THIS WEBSITE.

BY USING THE WEBSITE AND PROVIDING US WITH PERSONAL INFORMATION, YOU ACCEPT THAT WE MAY COLLECT, USE AND DISCLOSE YOUR INFORMATION, INCLUDING YOUR PERSONAL INFORMATION IN THE WAY DESCRIBES IN THIS PRIVACY POLICY. ALSO NOTE THAT THESE TERMS AND CONDITIONS MAY CHANGE FROM TIME TO TIME AND IT IS YOUR RESPONSIBILITY TO CHECK FOR SUCH UPDATES.

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

Newsletter Subscription Data: This is the personal data that is provided by you when you register for an account with the Miele D’ oro online store. This includes your email address, shipping and billing address, name and phone number. We only ask you for this information if you choose to register for an account or if you purchase products from our store.Miele D’ oro

Product Purchases and store usage: This information is the about the products you purchase from Miele D’ oro store. Some technical data such as the types of devices you are using to access our store, browser type, language and cookie data are also collected so we can ensure we’re providing a store that is up to date and suitable for your needs.

Payment Data: We may collect such personal data if you purchase through our store. The data collected may vary depending on the payment method you choose such as  PayPal or Direct. We do not collect payment card information and instead use Third Party secure services that tokenise any card IDs and personal information.

Contests, Communities and Forums: This personal data is used to allow you to sign up and participate in these types of promotions. The types of data collected will vary depending on the promotion and are by opt in only.Marketing Data: This personal data is used to enable Miele D’ oro to send you marketing communications either: via email.

SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: When you purchase from our store you are giving permission for Miele D’ oro to send you emails about our store, new products and other updates. We do not share your information with third parties unless you have specifically opted in to receive third party communication or the product you have purchased is being despatched by a third party.

SECTION 3 – CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at carolina@mieledoro.com.au or Carolina Carnio, 24 Reserve Creek Road, Kielvale, 2484, NSW

Alternatively, you can use the opt-out function on any of our marketing communications emails.

SECTION 4 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.If you connect your Miele D’ oro account to a Third Party Application such as PayPal, , Facebook, Instagram for example, Miele D’ oro may share your store usage data so you can connect the two services together.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

SECTION 7 – DATA RETENTION AND DELETION

We keep your personal data only as long as necessary to provide you with the Miele D’ oro and for legitimate and essential business purposes, such as maintaining the performance of the Miele D’ oro website, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Miele D’ oro store. For example, we keep your cart, order and account information. If you request, we will delete or anonymise your personal data so that it no longer identifies you, unless, we are legally allowed or required to maintain certain personal data, including situations such as the following:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;

Where we are required to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,

Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact me, the sole trader and owner Carolina Carnio  at carolina@mieledoro.com.au

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